Below is a collection of questions we are frequently asked via email. 

Do you offer any discounts?

Yes, we do! Discounts are achieved with the following criteria: 10% off an order of $100 or more, 15% off orders of $500.

To activate these discounts, you'll have to use one of the promo codes listed below. Simply proceed through the check-out, and once your reviewing your purchase you'll be offered a location to input promo codes, so enter the one below which applies. 

10% off an order over $100 = 10off100

15% off an order over $500 = 15off500

Enjoy!

What if I don't like your product?

If you are dissatisfied with your order for any reason we will gladly refund your purchase. Contact us using ourContact uspage and we'll work with you until you are a satisfied customer. We stand behind all of our products, so if you are unhappy with any of them, for whatever reason, contact us and we'll make it right!

How long will shipping take?

We do our best to get orders out the following business day after we receive them. We use Canada Post for all of our shipping.

Surface shipping can take up to 9 business days, and Air is usually 4-7 business days. None of the Small Packet shipping includes tracking. If you want to track your package, you will need to pick a shipping method which is Expedited or Xpresspost. A confirmation email is sent to you once your item has been processed at the post office. 

Do you ship to the United States, and how much will it cost?

Yes, we ship throughout North America and the world and the cost is dependant on the method you choose. Our shipping module links directly into Canada Post so the rates are calculated based on the weight of your order. 

What are you doing to do with my information?

We only collect your personal information to provide you with a smooth, efficient, and customized experience while using our services. When you shop on our site, we may collect personal information such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment types. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, for marketing, for statistical purposes. We only want to improve your experience. Our computer systems protect your personal information using the most up to date and advanced technology available, online, today. We take our customers security and privacy very seriously and will not provide, rent, or make available in any way, our customers information to any party outside of houseofmesh.com. Customers credit card information and phone numbers are used to process the orders only.